Privacy policy

01What we collect

The website has no forms and no accounts. We only receive personal information when you choose to contact us.

• Contact details you send us by email or WhatsApp, such as your name, company, job title, email address and phone number.
• Project details you share, such as the show or venue, dates, stand size, brand guidelines, drawings and budget range.
• Messages and files exchanged while we prepare a concept, quote or project.
• Basic technical data that any web server records, such as IP address, browser type and the pages requested, kept in server logs for security.

02How we use it

We use your information only to:

• reply to your enquiry and prepare concepts, quotes and proposals;
• design, produce, install and dismantle the project you commission;
• arrange permits, venue approvals, logistics and invoicing for that project;
• keep the website secure and working; and
• meet our legal, tax and accounting obligations.

03Why we are allowed to use it

We process your information because you asked us to (to answer an enquiry or prepare a quote), because it is needed to perform a contract with you, because the law requires it, or because we have a legitimate interest in running and protecting our business. Where the law requires your consent, we ask for it, and you may withdraw it at any time.

04Who we share it with

We do not sell your personal information or use it for advertising. We share it only when needed to deliver your project or run our business:

• Astroxx teams in our offices, so the right people can work on your project.
• Suppliers and subcontractors such as printers, AV, logistics and freight partners, limited to what they need for the job.
• Event organisers, venues and authorities when a permit or approval requires it.
• Service providers who host our website, email and files, under confidentiality obligations.
• Professional advisers, auditors or authorities when the law requires it.

05International transfers

We work across several countries (Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Hosur, India), so your information may be handled in a country other than your own. When that happens, we take reasonable steps to protect it as this policy describes and as the applicable data protection laws require.

06How long we keep it

We keep enquiry details for as long as needed to follow up on them, and project records for as long as the contract, warranty, and tax and accounting laws require. After that we delete or anonymise them.

07Security

We protect your information with reasonable technical and organisational measures, such as access controls and encrypted connections. No system is completely secure, so please do not send information we have not asked for, such as identity documents or payment card numbers, by email or WhatsApp.

08Cookies

The website does not use advertising or analytics cookies. If we add analytics in future, we will update this policy and, where required, ask for your consent first.

Email and WhatsApp are run by their own providers, whose privacy policies apply to messages you send through them.

09Your rights

Depending on where you live, including under the UAE Personal Data Protection Law, the Saudi Personal Data Protection Law and India's Digital Personal Data Protection Act, you may have the right to:

• ask what personal information we hold about you and get a copy;
• ask us to correct or complete it;
• ask us to delete it, or to stop or limit using it;
• withdraw consent you have given; and
• complain to your local data protection authority.

10Children

Our services are for businesses. We do not knowingly collect information from children.

11Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

12Contact us

To ask a question or use any of your rights, email hello@astroxxevents.com. We will reply within 30 days.